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Play Your Recorded Messages

Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. allows you to play your messages during an inbound or outbound call. When you place an outbound call and reach voicemail, you can choose to play your pre-recorded message, such as a campaign message, and hang up. The application plays the message and terminates the call. During an inbound call, you may choose to play a welcome message or greetings if you have direct agent access. See Record Your Messages for details.

To play a recorded message during a phone interaction:

  1. In the Agent Console's Control Panel, go to Phone tab.
  2. When a call connects, click Options > Play My Recording.
    Your list of pre-recorded messages is displayed.
  3. Select the recording you wish to play and click Play.
    The caller hears your recorded message.

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