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Make Outbound Phone Calls

Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. allows you to make outbound phone calls to:

Agent Console uses a two-step process to dial an outbound call:

  1. Enter or click a number to call. Agent Console dials your agent telephone number first.
  2. Answer your agent telephone. Agent Console dials the external phone number.

Contact your supervisor for your contact center's policies for using Agent Console to place outbound calls.

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