You can call another agent by entering their full phone number or a system-assigned PBX extension number in the Phone tab, by selecting the menu option in theStatus tab, or by locating the agent's extension number in the Directory tab.
Note: You need to be part of the same functional group to be able to see and call another agent. However, supervisors can see and call the agents of other groups.
Note: All agent-to-agent dialing requires the right settings in Dial Plans.
Note: The view in the Status tab changes depending on whether you choose to view in One Tab or Two Tabs.
Note: The list of agents can also be accessed from Phone and Chat tabs. Go to Phone > Agents or Chat > Agents to see them.
Handle call center traffic via a dedicated desk phone. agents can now be assigned with a dedicated desk phone. These dedicated extensions are meant exclusively to handle inbound and outbound call traffic for agents. You cannot receive, place, transfer, or conference calls using the extension by itself. This helps to track and monitor contact center traffic.
Note: Virtual Contact Center dedicated extensions do not support emergency calling.
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