Configure Email Options

Your contact center supervisor has configured your AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Profile to conform with your contact center's technical requirements and company policy. To access email options, log in to the Agent ConsoleClosedVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. and go to Menu > Profile:

For details, see Configure Your Profile.

Note: Do not change your Agent Console email settings unless directed to by your supervisor.

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