Your contact center supervisor has configured your AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Profile to conform with your contact center's technical requirements and company policy. To access email options, log in to the Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. and go to Menu > Profile:
- Email Address: Type the agent's email address. When the agent uses the CRM case management page to send an email, the agent can choose this email address as the From address for the message. Your email addresses can have up to 254 characters.
- Date Format: Offers a choice of date formats to apply on all email notifications sent to and from the tenant.
- Default Signature: Choose the default email signature used when sending email messages from the agent's account. When the agent uses the CRM case management page to send an email, the default signature appears as one of the choices in the Signature list.
- Default From: Choose the default From address used when sending email messages from this account. When the agent uses the Local CRM to send emails to customers, the default address is automatically populated or appears as one of the choices in the From list.
For details, see Configure Your Profile.
Note: Do not change your Agent Console email settings unless directed to by your supervisor.