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Create a New Password (Except for Unified Login and Virtual Office)

Note: This option is NOT available to Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. users with Unified Login and Virtual Office.

After you receive your account login credentials set by an administrator, log in to Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. using the credentials. If you are not using Virtual Contact Center with 8x8 Unified Login and Virtual Office, you can create a new password by going to your Agent Console Profile > Security.

To create a new password:

  1. Log in to Agent Console.
  2. Go to Profile from the Control Panel menu.
  3. In the Security area, enter the old password.
  4. Enter the new password.

    Note: Hover over to know the password length.

  5. Retype the new password and click Save.

    Note: If your password fails to meet the password criteria set by the administrator, a message prompts you to retype the password.

Your new password is activated from the next login session.


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