In Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., the Help menu provides access to FAQs, links to our user guides, and 8x8, Inc. Support. You can send your feedback directly, attach images, or debug logs from the Help menu.
To send feedback:
- Log in to AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console.
- Go to Menu > Help > Send Feedback.
- Select an option from the drop-down menu:
- Report a problem
- Enhancement ideas
- Write a description and click Attach a file.
- Choose an image file from your computer directory.
You can also drag and drop the file to the attachment box.
- Click Submit.
A log file is automatically sent to our developers.
Disclaimer: While we rely on your feedback and suggestions to improve our products, we do not guarantee a response from our developers. As always, we are committed to serving you better.