Your contact center supervisor has assigned you to one or more queues. You can process interactions from these queues.
In the My Profile page, the Assigned Queues area lists the queues that are assigned to the agent, grouped by media such as inbound, outbound, chat, email, or voicemail.
To view your assigned queues:
If you have the required Agent Console account permissions, you may block interactions from a queue by opting out of queue assignments as directed by your contact center supervisor.
To opt out of a queue assignment:
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