Transfer phone interactions

An 8x8 Contact Center agent can transfer a call to another agent, queue, or an external number upon customer request or knowing that the other agent may have more knowledge answering the customer's question. Agents have access to two telephone lines from the 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. Phone tab allowing the transfer of calls. Before transferring a call, you can check the status of other agents, consult an available agent, or transfer blindly without consulting.

8x8 Contact Center allows agents to transfer an active call to another agent, a queue, or an external phone number using: