If your 8x8 Contact Center includes the optional agent status codes feature, your contact center administrator has created status codes that identify reasons for a status change. When you select a status change button, the codes show up prompting you to select one.
For example, if you choose to change your status by clicking Working Offline, 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. displays a list of reasons for working offline. Depending on your contact center's code definitions, the reasons may be: attend meeting, attend training, or finishing case work. You must choose a status code before you can complete the status change operation.
The procedure in this section assumes your 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console includes the optional status codes feature.
To choose a status code:
- In the Control Panel, click a status button such as Work Offline.
For general statuses, see our document on how to set your status.
8x8 Agent Console displays a list of status codes for the selected status.
- Select a code from the list. Your status changes to the desired state.
8x8 Agent Console applies the status. The status and associated status code appear in the contact center's historical reports.