Process phone interactions

Most 8x8 Contact Center agents are assigned to one or more phone queues. Phone queues prioritize and deliver phone interactions to agents whose status is Available, and who are assigned to an enabled queue. For details about your agent statuses, see how to set your status. For details about opting in or out of queue assignments, see how to view your assigned queues.


In 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. you can:

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