Enable 8x8 Agent Workspace

If enabled by the tenant administrators, agents can select to work with the classic 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. interface, or the new and improved 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace. You must be in "Work offline" state to change your experience mode.

To enable 8x8 Agent Workspace:

  1. Log in to your 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..
  2. Click to change your status to Work Offline to be able to make the change.
  3. Go to Menu > Profile > Personalization.
  4. Select Agent Workspace.
  5. Click Save. A confirmation message appears.
  6. Click Continue.
  7. The 8x8 Agent Workspace appears on Work Offline mode.

Switch to 8x8 Agent Console

If enabled by the tenant administrators, agents can switch to 8x8 Agent Console interface from their agent account. You must be in "Work offline" state to change your experience mode.

To switch to 8x8 Agent Console:

  1. Log in to your 8x8 Agent Workspace.
  2. Click to change your status to Work Offline to be able to make the change.
  3. Go to Change status > My Profile > Personalization > Experience Mode.
  4. Select Agent Console.
  5. Click Save settings. A confirmation message appears.
  6. Click Confirm.
  7. The 8x8 Agent Console appears on Working Offline mode.