Add external parties to a conference call

In 8x8 Contact CenterClosedA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location., agents can add an external party to a conference call. Notify the current caller, dial the external number, and click Join Lines once the line is answered.

To add an external party to a conference call:

  1. Announce to the current caller that you are going to add them to a multi-party conference call.
  2. Open the Phone tab, and click line 2.
    Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. automatically places line 1 on hold.
  3. In the number text entry area, type a telephone number, and then click Dial.Agent Console dials the number. After the phone has been answered, the sound of a human or recorded voice enables the Join Lines feature.
  4. If you receive the agent's voicemail, click End Call to disconnect the call and return to line 1.
  5. If a person answered the phone, tell them that you are adding them to a conference call, and then click Join Lines.
    Agent Console connects both the new participant and you to any callers already on line 1.
  6. Click End Call to disconnect from the conference.
    Agent Console leaves the other parties connected to the conference call.

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