If your includes the optional agent status codes feature, your contact center administrator has created status codes that identify reasons for a status change. When you select a status change button, the codes show up prompting you to select one.
For example, if you choose to change your status by clicking Working Offline, displays a list of reasons for working offline. Depending on your contact center's code definitions, the reasons may be: attend meeting, attend training, or finishing case work. You must choose a Status Code before you can complete the status-change operation.
The procedure in this section assumes your Agent Console includes the optional feature.
To choose a status code:
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