Log an Agent Out
If an agent forgot to log out at the end of the day, you can log the agent out of using the Monitoring feature. You can log out only the agents supervised by you.
To log an agent out of Agent Console:
- Log in to Console as a supervisor.
Only supervisor accounts can access the Supervisor Console log out feature.
- Go to the Management tab in the Monitoring tab.
- Click Monitor in the header area.
In the list of agents, the Supervisor Console displays next to agents who are currently logged in.
- Click next to the desired agent.
Supervisor Console logs the agent out, and updates the agent's status to Logged Out.
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