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Log Out

Whenever you are not scheduled to work, you must log out of Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. If you fail to log out, Agent Console reports your status incorrectly.

To log out of Agent Console:

  1. In Agent Console, click Work Offline or Take Break.
    You must have the Working Offline or On Break status to display the option to Log Out.
  2. Click Log Out.

    Note: Closing the browser containing Agent Console does not log you out. You must click Log Out in the Control Panel in order to log out of Agent Console.

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