Insert signatures in case description

In 8x8 Contact Center, you can create elaborate HTML-formatted signatures to be rendered in the email notifications sent to customers by creating a signature in your profile, saving it, and inserting in the Description field of notification emails.

To create a signature:

1. Go to Menu > Profile in the Control Panel.

2. Under Personalization, create a signature using HTML tags.
   To create HTML tags you need to type a command before and after each line. Refer to the following table for most common examples:

   Command	Formatting Action
   <b>...</b>	Bold Text
   <i>...</i>	Italic Text
   <u>...</u>	Underline Text
   <sup>...</sup>	Superscript: Smaller text placed below normal text
   <sub>...</sub>	Subscript: Smaller text placed below normal text
   <small>...</small>	Small: Fine print-style text

   

3. Click Save.

To insert a signature in Case description:

1. Click to open or Edit a case or follow-up.
2. Under Details, place the cursor in the Description field where you wish to insert the signature.
3. Click Insert Signature.
   Your HTML formatted signature gets inserted in the email content.
   

See Also