With Co-browsing, you offer live, hands-on assistance to customers, take control of their cursor, and demonstrate how to perform the action while the customer observes. Via co-browsing, you can securely connect to remote computers, access, and troubleshoot problems over the Virtual Contact Center platform. For details, see our content on Co-browsing.
Customers, who use 8x8 Co-browsing for remote assistance, can now enjoy better usability with the following enhancements:
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