During a campaign call, an agent can access and play pre-recorded messages defined for that campaign to ensure a uniform delivery of the campaign message to all customers. During Outbound Setup, you can upload a set of pre-recorded messages which can be accessed by campaigns. When you create a campaign, you can assign messages specific to the campaign.
Note: Supports audio files in WAV format only.
To upload a pre-recorded message in Outbound Setup:
Note: Do not include special characters in the folder names.
Note: You can upload audio files in WAV format only.
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