NetSuite Single Sign-On (SSO) allows a user of NetSuite CRM to enter Virtual Contact Center via the NetSuite website, eliminating the need to remember or enter Virtual Contact Center user credentials. The user presents the authentication information only once per session. NetSuite's Single Sign-On eliminates the need for a separate login for Agent Console.
We can associate only one Virtual Contact Center tenant with each Virtual Contact Center Suitebundle. Contact 8x8 professional services for the available workaround.
You must have NetSuite SSO enabled for your NetSuite account to proceed with the installation. In order to enable SSO, contact the NetSuite support team at www.netsuite.com.
To learn how to install and configure NetSuite SSO, refer to the NetSuite SSO Installation Guide.
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