During a campaign, an agent can play pre-recorded audio messages defined for the campaign to ensure a uniform delivery of the campaign message across all campaign calls. If you uploaded audio files of pre-recorded messages during Outbound Setup, you can assign those messages to the campaign now. An agent accepting campaign calls can access and play pre-recorded messages at any point during the call. On reaching a voicemail, an agent can play a pre-recorded message, then immediately switch back to available status, and attend the next interaction.
To assign a pre-recorded message to a campaign:
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