If you forget your password to log in to , you can reset your password automatically by providing your username and tenant name. The new password is sent to the email address specified in your agent profile. If you have set up a security question and answer in your profile, a link to the security question is emailed to you. On answering the question correctly, you receive the reset password in an email. This additional step proves that the person requesting to reset the password is the one assigned to the agent account.
To reset your password:
Note: A username can be in one of the two forms: [email protected]_id, or if the tenant id is provided as a parameter in the login URL, username can be agent_id. Please confirm with your administrator if you are not sure.
Note: If you have not set up a security question and answer in your profile, you receive a reset password in the email.
You are allowed to use a reset password to log in to Agent Console only once. Upon logging in to Agent Console with your reset password, you are prompted to change the password. If you fail to change the password, you are automatically logged out.
To log in with a reset password:
If you are using with 8x8 Unified Login and Virtual Office, you can reset your username and password by clicking Help on the login screen. You then receive an email including a password link. This additional step proves that the person requesting to reset the password is the one assigned to the agent account.
To reset username and password:
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