Call External Phone Numbers
You can place outbound to an external phone number using one of the following ways:
- Control Panel: Ability to dial outbound calls from the Control Panel by simply entering the phone number under the Phone tab and clicking Dial.
Agent Console dials your agent telephone number first. Answer your agent telephone, and Agent Console dials the external phone number.
- click-to-dial: Ability to click and dial phone numbers from records in Local CRM or External CRM.
The click-to-dial option is available out-of-the-box in Local CRM. For External CRM, however, some configuration is necessary.
- web callback: A system-generated outbound call placed in response to a customer request. If a callback is scheduled to a campaign customer, a reminder pops up at the scheduled time to the same agent who scheduled the callback. The agent then has to manually place a call.
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