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Configure Support Center Assignment

Use the Support Center Assignment to assign a Chat Channel that serves to direct chat requests from customers to agents.

To configure the Assignment Tab:

  1. From the Configuration Menu, open Support Center.
  2. Click or double-click an existing support center from the list to view or modify.
  3. Click the Assignment tab.
  4. Choose an available Chat Channel from the list and select the Assigned check box.
    You can assign more than one chat channel to a support center.
  5. Click Save.

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