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Define a Custom SMTP Server

By default your tenant outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers. Virtual Contact Center also offers the flexibility to configure a custom SMTP server for better security and HIPAA compliance. The tenants can leverage their own infrastructure and ensure the delivery of emails to the final recipient. Virtual Contact Center establishes a secure connection with the tenant SMTP server. The SMTP server must be configured with authentication and STARTTLS to ensure emails are not hijacked on their way to the tenant facilities.

To configure a custom SMTP server:

  1. From the Configuration Menu, open Security.
  2. Go to the SMTP Server tab.

    Note: By default, your outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers.

  3. Click or SMTP Server.
  4. Enter the following information:
    SMTP Server DefinitionDescription
    NameLabel for the SMTP server
    Server NameName of the SMTP server as registered
    PortSpecific port number that varies with the choice of connection security method (the default port for SMTP server is 25)
    Connection SecurityPreferred way to encrypt communication, using SSL, TLS, or STARTTLS
    Authentication MethodAuthentication method that decides how to bundle the password.
    User NameUser name for the email address
    PasswordPassword for the email address
  5. Enter an email address to send a test mail and verify the SMTP server is configured correctly.
  6. Click Test to verify the setup. If the configuration is correct, you receive a test email in the test email account.
  7. Set up this SMTP server as the default server.

Note: If Virtual Contact Center fails to deliver emails when the remote SMTP server is down or when configuration parameters are invalid, Virtual Contact Center attempts to determine the reason for failure, and retries a few times before sending a failure notification.

 


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