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Acquire a Support Center's Access URLs

Use the Direct URL tab for a list of URLs required to access various Support Center services. The Direct URL tab allows you to generate direct URLs for the desired service, launch them for testing, and embed them in your website. You can also customize back URLs wherever applicable.

To enable customers to access one or more services of a Support Center, copy the URLs into customer-facing websites.

To generate direct URLs:

  1. From the Configuration Menu, open Support Center.
  2. Click or double-click an existing support center from the list to view or modify.
  3. Click the Direct URL tab.
  4. Select a service from the drop-down menu in the Direct URL Category.
  5. Enter the required parameter options.
    The Support Center Direct URL tab allows you to generate URLs used to access specific Support Center pages. Use the URLs to enable your customers to access specific Support Center features.
    The following table summarizes the URLs available under Support Center > Direct URL:
    Support Center Direct URL CategoryURL DestinationParameters
    Main MenuTop-level Menu of the Support Center
    • Email Title overrides the default title of the email page of the Support Center.
    • Custom Email overrides the default email address to which the email notification should be sent.
    • Language lets you choose the language to display the page in.
    Collaborate MenuCollaborate session login page
    • Back URL is used to navigate away from the page.
    • Language lets you choose the language to display the page in.
    Email MenuEmail Support Request form
    • Back URL
    • Email Title
    • Custom Email
    • Language
    Chat URLChat URL
    • Back URL
    • Language
    Chat Channels List of available chat channels
    • Back URL
    • Language
    Chat QueueList of available chat queues
    • Back URL
    • Language
    Stylised Chat Direct access to the stylized chat interaction window
    • Survey Template: Specify the URL for a chat survey template.
    • Language
    My Account login pageSupport Center Account Login dialog box
    • Back URL
    • Language
    My Account as a user logged inFor users already logged in to the Support Center, direct link to My Account page
    • Back URL
    • Language
    Submit a new case For users already logged in to the Support Center, direct link to the Submit Support Request page
    • Back URL
    • Language
    my profile as a user logged inFor users already logged in to the Support Center, direct link to the My Profile page
    • Back URL
    • Language
    FAQ URLTop level menu for Frequently Asked QuestionsLanguage
    FAQ CategoryA selected category of Frequently Asked QuestionsLanguage
    FAQ QuestionA specific question within a selected category of FAQsLanguage
  6. Click Generate URL to get a live link.
  7. Click Run on browser to test if the link works as intended.
    You can embed these links in your website.

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