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Create Status Codes

Virtual Contact Center allows you to define status codes for your company's agents. Status codes offer a mechanism to track agent activity during work hours. With codes, you can define reasons for changing status, such as Lunch, Attend Meeting, or Taking Break. These codes can be invoked for status change actions, such as Take Break, Work Offline, Logoff, and Reject Phone.

Creating a new status code list involves:

Edit and Delete Status Codes

You can edit or delete existing code lists at any time.

To edit a status codes list:

  1. From the Configuration Menu, open Status Codes.
    A list of existing codes appears.
  2. Select the code list you want to edit, and click .
  3. Navigate through the tabs to make the desired changes.
  4. Save your changes.

To delete an existing status code list:

  1. Select a code list from the list, and click .

    You are prompted to confirm your action.
  2. Click Ok to delete the list.

    Note: You cannot recover a deleted list.

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