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Configure Outbound Setup

For campaigns to function successfully, they need to connect to the Virtual Contact Center CRM or Salesforce CRM, extract data from a specific CRM object, and generate a target call list. Outbound setup enables you to define global properties for campaigns by:

  1. Specifying the target CRM properties
  2. Defining CRM objects and fields relevant to campaigns
  3. Uploading pre-recorded messages to be accessed by campaigns
  4. Mapping transaction codes to disposition actions

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