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Design a Chat Invitation

A chat invitation serves to proactively invite website visitors to a chat. You can program and present the chat invitation to your website visitors after they have spent some time on the website. 8x8's chat design offers a default chat invitation. To create a custom chat invitation, you can build a new invitation from scratch, or copy a default invitation and make the desired changes.

To create a custom chat invitation:

  1. From the Configuration Menu, open Chat Design.
  2. Go to the Invitation tab.
  3. Click or Add new invitation.
  4. Enter a Name and Description for the new chat button.
  5. Add or change the user interface elements of the invitation by selecting the desired details.
    The chat invitation preview is shown.
  6. Click Save when you are satisfied with look and feel of the invitation form.

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