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Create Roles and Assign Administrators

To take advantage of role-based management, the Primary Administrator must create a role, define permissions, add administrators, and assign one or more administrators to the role.
The process involves the following steps:

Change the Administrator Password

A Secondary Administrator can change password and set up a security question by clicking Profile on the top bar of the Virtual Contact Center application.

  1. Log in to Configuration Manager.
  2. Click My Profile at the top of the screen.
  3. Enter a new password or security question.
  4. Click Save.

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