You are here: Create and Configure Queues > Create Email Queues

Create Email Queues

Virtual Contact Center supports email media allowing agents to process email interactions in a timed manner similar to processing phone calls. Emails directed to a specified email address of your contact center enter an email queue. In turn, the queue offers these interactions to its members based on their skill set and availability. You can set up any email address to serve as your email channel.

Configuring an email queue involves:

See Also

 


Send us your Feedback