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Set up Email Channels

An email channel in Virtual Contact Center defines an email address that your customers use to send email requests to the contact center, such as [email protected]

When you configure an email channel, you specify the POP3 or IMAP email server from which Virtual Contact Center retrieves email messages.

Features

Use Dedicated Contact Center Email Channels

The email accounts used in conjunction with your Virtual Contact Center must be used only for that purpose. Do not log in or access your contact center's email channel from outside of Virtual Contact Center.

The email channel's email script specifies which Virtual Contact Center queues receive those retrieved messages.

Setting up an email channel involves:

  1. Configuring email channel properties
  2. Creating an email script
  3. Assigning a script to the email channel

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