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Record Phone Interactions

Agents can record their phone interactions with customers for different purposes, such as quality assurance. Because recording a phone interaction uses some amount of your contact center's recording storage space, always consult your contact center supervisor before using the recording feature. Your supervisor provides you with specific examples that you can use this feature. You may utilize recording feature per your supervisor's instructions, and if your contact center has enabled you to record phone interactions.

Depending on your call recording permission, you may see:

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