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Call Agents and Users

You can call another agent by entering their full phone number or a system-assigned PBX extension number in the Phone tab, by selecting the menu option in the AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Status tab, or by locating the agent's extension number in the Directory tab.

Note: You need to be part of the same functional group to be able to see and call another agent. However, supervisors can see and call the agents of other groups.

Note: All agent-to-agent dialing requires the right settings in Dial Plans.

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