In , agents can receive web notification alerts for incoming interactions, and avoid missing interactions when the application is not in focus. While in the Available state, if agents have moved away from the application temporarily, the web notification alerts them of incoming interactions. They can click a notification to bring Agent Console back in focus to handle the interaction.
- If an agent disables the display of notifications but later changes their mind, they must manually re-enable it in the browser preferences, as the prompt is presented only once.
- Prior to Chrome version 37, the prompt is triggered by user actions such as mouse or keyboard events.
Note: Chrome shows up to three notifications at a time; older notifications must be dismissed to give place for newer ones. All notifications can be read by clicking the Chrome notification icon in the system tray (Windows) or menu bar (Mac). The behavior varies depending on the browser and OS combination.
Note: Clicking the notification does not accept or reject the interaction. The agent must handle the interaction manually.
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