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Transfer Phone Interactions

An agent can transfer a call to another agent upon customer request or knowing that the other agent may have more knowledge answering the customer's question. A Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. agent has access to two telephone lines from Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. Phone tab, which allows transferring the calls. Before transferring a call, you can check the status of other agents, consult an available agent, or transfer blindly without consulting.

Virtual Contact Center allows agents to transfer an active call to another agent, a queue, or an external phone number:

 


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