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Reschedule Campaign Calls

If a campaign call fails to reach the called party, you can set up retrial calls or schedule a callback automatically by selecting appropriate transaction codes that map to the following disposition actions:

Do Not Call Disposition

On reaching a contact during a campaign call, if the contact asks not to be called back again, you can select an appropriate transaction code to indicate the contact's choice. You can automatically save this information in the contact record if:

The Do not call disposition information is critical to filter the record from the campaign call list for recycling.

 


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