Configure Single Sign-On Integration with CRM

The Single Sign-On integration allows a common authentication for NetSuite and Virtual Contact Center. By logging in to NetSuite, the user automatically signs in to Virtual Contact Center. The user is required to enter the authentication information only once per session.

Note: Moving to Single Sign-On integration from Individual System Sign-On is a one-way process. Once you set up Single Sign-On integration for your tenant, you cannot revert to Individual System Sign-On.

Configuring Single Sign-On Integration

Setting up NetSuite for Single Sign-On integration with 8x8 Virtual Contact Center requires you to:

To Uninstall NetSuite SSO

To uninstall NetSuite SSO:

  1. In NetSuite, go to Customization > SuiteBundler > Search & Install Bundles > List.
  2. Locate 8x8 Virtual Call Center in the list.
  3. Hover over next to the Virtual Contact Center.
  4. Click Uninstall.
  5. Refresh the screen to update.