You are here: Step 1: Install the Integration Package

Configure Single Sign-On Integration with Salesforce

Virtual Contact Center now supports Open Computer Telephony Integration (CTI) with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Virtual Contact Center with just a click while in the Salesforce application, and take advantage of the benefits of integration.

Configuring Single Sign-On Integration

Note: 8x8 Contact Center integration with Salesforce 3.1 is only supported for users with 8x8 Unified Login, and 8x8 Unified Login with Virtual Office. If you are an 8x8 regular tenant user, Single Sign-On functionality is not supported for Salesforce integration 3.1.

Setting up Salesforce for Single Sign-On integration with 8x8 Virtual Contact Center requires the Salesforce administrator to:

 


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