You can transfer a received call to a desired contact either after consulting with the contact (warm transfer), or without consulting (blind transfer). If the contact is on another call, they will see a call waiting with caller ID attached, and the call will follow the call handling rules set for the contact. Alternatively, you can check the contact's presence status before transferring the call. If the status indicates the contact is busy, you can transfer to voicemail, or park the call and inform the contact via chat.
You can perform a blind transfer within or outside your phone system, and a warm transfer only within your phone system:
Blind transfer involves transferring a call to a contact without consulting. You can perform a blind transfer within your phone system via contact details, or from the call controls.
To perform a blind transfer via Contact Details:
To perform a blind transfer via Active Call:
You can transfer an inbound call to any number outside the phone system; simply enter the destination number and click Transfer.
Warm transfer involves consulting the contact before transferring a call.
Note: If multiple calls are on hold, the transfer button is visible on all calls on hold. Transfer the On Hold call directly below the Active Call as shown above. You can transfer any call with a visible transfer button to the current active call.
You can also consult by chat before transferring a call.
If a contact is unable to take a call, you can transfer the caller to the contact's voicemail by selecting Voicemail from the Contact Details menu. You can also transfer a caller to a contact's voicemail at any time.
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