Transfer Calls

Blind transfer involves transferring a call to a contact without consulting. You can perform a blind transfer within your phone system via contact details, or from the call controls.

To perform a blind transfer via Contact Details:

1. In the contact directory, select a contact to bring up the Contact Details.
2. Click Transfer. The call is transferred to the selected contact.
   

To perform a blind transfer via Active Call:

1. During an active call, click the Transfer icon to transfer.
2. At the prompt, enter a phone number to transfer to.
   
3. Click the Call transfer icon next to the entered phone number.
   Wait to make sure that the transfer is complete.

You can transfer an inbound call to any number outside the phone system; simply enter the destination number and click Transfer.

1. During an active call, click the Transfer icon to transfer.
2. At the prompt, enter a phone number to transfer to.
   
3. Click the Call transfer icon next to the entered phone number.
   Wait to make sure that the transfer is complete.

Warm transfer involves consulting the contact before transferring a call.

1. Put the active call on hold.
2. In the contact directory, select a contact to bring up the Contact Details.
3. Click Place Call.
   A call is initiated to the desired contact.
4. Accept the outgoing call.
5. Once the call is answered, inform the contact about the call.
6. In the On Hold tab, click the Warm transfer icon to transfer the call.
   

Note: If multiple calls are on hold, the transfer button is visible on all calls on hold. Transfer the On Hold call directly below the Active Call as shown above. You can transfer any call with a visible transfer button to the current active call.