The Switchboard Pro console allows you to receive multiple calls, check the availability of your contacts, and direct calls to a desired contact.
The Switchboard Pro user interface consists of:
In the Call Management Window, click your status icon to view a drop-down of available presence statuses to choose from, such as Available or Do Not Disturb. These statuses are visible on Virtual Office.
You can also choose to forward all calls to Auto Attendant.
For details, refer to Manage your Presence Status.
In the Call Management Window, click the Voicemail icon to access your list of voicemails. Click any phone number in the list to open the voicemail and the voicemail controls.
In the Call Management Window, click the Dial Pad icon to open the dial pad panel. In the dial pad, you can dial any phone number to call.
In the Call Management Window, click the Settings icon to open the settings panel. You can enable or disable the following options:
Note: This setting is only supported on Chrome.You may need to enable browser notifications manually.
For details, refer to Settings.
To search for contacts in the contact directory, simply type a name, department, extension, or other information available in Switchboard Pro into the search bar. The search results automatically filter as you type.
In the contact directory, you can select the desired contact information fields to display.
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