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Receive Calls

Using the Switchboard Pro console, you can receive calls and direct them to the desired contact within the organization.

  1. When you receive a call, the Call Panel shows the incoming call.
  2. Accept the call in Virtual Office to answer the call.
  3. After speaking with the caller,select one of the following options in Switchboard Pro:
  4. A call placed on hold or parked can be retrieved by clicking .

Note: If you have enabled browser-based call notifications, you receive onscreen call notifications. Click a call notification to bring Switchboard Pro back in focus. Call notifications for Switchboard Pro are enabled only for Chrome.

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