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Park Calls

Call Park allows you to park the call in its very own automatically-numbered parking space. The parking space number is displayed on Switchboard Pro, allowing you to communicate the parking space number to a contact by chat, or use the 8x8 paging service to announce the parked call to other contacts. With Switchboard Pro, you can:

You can park a live call using the Contact Details or the Active Call drop-down menu.

To park an active call using the Contact Details:

  1. While in an active call, click the contact you want to pick up the call.
    The Contact Details open.
  2. Click Park Call.
  3. From the drop-down, select whether you want to park the call in the contact's branch, their extension, or in public park.
  4. Notify the contact of the parked call.

To park an active call using the Active Call drop-down menu:

  1. From the active call in the Call Panel, click .
  2. From the drop-down, select whether you want to park the call in your branch, or in public park.

    Note: My Branch is the Virtual Office branch office to which the Switchboard Pro receptionist is registered. Parking a call on My Branch is useful when the receptionist and contacts are registered to the same branch office.

  3. Notify the contact of the parked call.

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