You are here: Overview
The 8x8 Switchboard Pro application is an optional receptionist console software application for 8x8 Virtual Office that increases the efficiency of your organization with better phone call management.
Switchboard Pro is flexible and easy to use. With a few clicks, a receptionist can manage multiple calls, voicemails, and chat sessions, search the Contact Directory, place calls on hold, park calls, and transfer calls to a desired destination.
With Switchboard Pro, a receptionist can:
- Handle as many calls as the extension is configured for.
- Transfer calls to contacts.
- Transfer calls to a contact's voicemail.
- Track the presence status of contacts.
- Park calls.
- Direct calls to an auto attendant.
- Chat and consult with a contact before transferring a call.
- Manage voicemail.
8x8 Switchboard Pro has the following limitations:
- Switchboard Pro version 1.0 requires a Virtual Office extension with an 8x8 Polycom desk phone in order to answer calls. Logging in from a stand-alone softphone extension is not supported, and will show an error.
- Switchboard Pro version 1.0 does not support Internet Explorer.
For details, refer to System Requirements.
Open topic with navigation