Manage Your Presence Status

Switchboard Pro lets you easily see the availability status of contacts in the Status column. Likewise, your colleagues can see your status as set above the Call Management Window.

The following status options are available to you:

Best Practice: A receptionist can forward calls to an auto attendant from the presence management controls. This is useful for taking breaks.
At the end of the day, enable call forwarding to your auto attendant, then log out of Switchboard Pro. Switchboard Pro will keep forwarding calls to your auto attendant until the receptionist logs back in to Switchboard Pro.

Note: Handling multiple calls from your Polycom desk phone requires a subscription to Virtual Receptionist plans. For details, refer to Call Capacity Requirements.