You are here: Receive Calls

Handle Calls

As a Switchboard Pro receptionist, you can take advantage of a flexible call management system.

Receive Calls

Using the Switchboard Pro console, you can receive calls and direct them to the desired contact within the organization.

  1. When you receive a call, the Call Panel shows the incoming call.
  2. Accept the call in Virtual Office to answer the call.
  3. After speaking with the caller, select one of the following options in Switchboard Pro:
  4. A call placed on hold or parked can be retrieved by clicking the Retrieve icon.

Note: If you have enabled browser-based call notifications, you receive onscreen call notifications. Click a call notification to bring Switchboard Pro back in focus. Call notifications for Switchboard Pro are enabled only for Chrome.

Place Calls

Using the Switchboard Pro console, you can now place calls to any extension within or outside your phone system. Note that your outbound call is a two-legged call. The first leg offers the call to you; answer the call to dial out to the desired destination.

Hold Calls

After answering a call, you can place the call on hold before retrieving it. Placing a call on hold can also facilitate a warm call transfer.

To place a call on hold:

While on an active call, click the Hold icon. The call is placed on hold.

To retrieve a held call:

After placing a call on hold, click the Retrieve icon. The call is retrieved.

Park Calls

Call Park allows you to park the call in its very own automatically-numbered parking space. The parking space number is displayed on Switchboard Pro, allowing you to communicate the parking space number to a contact by chat, or use the 8x8 paging service to announce the parked call to other contacts. With Switchboard Pro, you can:

You can park a live call using contact details or the Active Call drop-down menu.

To park an active call using Contact Details:

  1. While in an active call, click the contact you want to pick up the call.
    The Contact Details open.
  2. Click Park Call.
  3. From the drop-down, select whether you want to park the call in the contact's branch, their extension, or in public park.
  4. Notify the contact of the parked call.

To park an active call using the Active Call drop-down menu:

  1. From the active call in the Call Panel, click the Park icon.
  2. From the drop-down, select whether you want to park the call in your branch, or in public park.

    Note: My Branch is the Virtual Office branch office to which the Switchboard Pro receptionist is registered. Parking a call on My Branch is useful when the receptionist and contacts are registered to the same branch office.

  3. Notify the contact of the parked call.

 


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