As a Switchboard Pro receptionist, you can take advantage of a flexible call management system.
Using the Switchboard Pro console, you can receive calls and direct them to the desired contact within the organization.
Note: If you have enabled browser-based call notifications, you receive onscreen call notifications. Click a call notification to bring Switchboard Pro back in focus. Call notifications for Switchboard Pro are enabled only for Chrome.
Using the Switchboard Pro console, you can now place calls to any extension within or outside your phone system. Note that your outbound call is a two-legged call. The first leg offers the call to you; answer the call to dial out to the desired destination.
After answering a call, you can place the call on hold before retrieving it. Placing a call on hold can also facilitate a warm call transfer.
To place a call on hold:
While on an active call, click the Hold icon. The call is placed on hold.
To retrieve a held call:
After placing a call on hold, click the Retrieve icon. The call is retrieved.
Call Park allows you to park the call in its very own automatically-numbered parking space. The parking space number is displayed on Switchboard Pro, allowing you to communicate the parking space number to a contact by chat, or use the 8x8 paging service to announce the parked call to other contacts. With Switchboard Pro, you can:
You can park a live call using contact details or the Active Call drop-down menu.
To park an active call using Contact Details:
To park an active call using the Active Call drop-down menu:
Note: My Branch is the Virtual Office branch office to which the Switchboard Pro receptionist is registered. Parking a call on My Branch is useful when the receptionist and contacts are registered to the same branch office.
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