Start by running the 8x8 VoIP test. This test simulates 8x8 VoIP calls being made over your Internet connection, and gives you an indication of the level of service you can expect from your 8x8 system, based on your current Internet connection bandwidth and performance. If your current router supports Quality of Service (QoS) and is enabled, please disable QoS prior to starting the test.
Note: The VoIP test requires Java to run.
|download speed||Determines if your Internet download speed can support a high-quality VoIP conversation. Insufficient download speed impacts your inbound traffic, including your ability to hear callers.|
|upload speed||Determines if your Internet upload speed can support a high-quality VoIP conversation. Insufficient upload speed impacts your outbound traffic, including the ability of callers to hear you.|
|Quality of Service||Measures fluctuation in your Internet speed. A high QoS percentage is desirable.|
|jitter||Measures the constant flow of data. A lower jitter value shows a more consistent flow.|
|packet loss||Measures your Internet connectivity and how accurately it is transferring data. Zero percent packet loss is desired for a high-quality VoIP connection.|
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