Configuring eyeBeam for Virtual Contact Center-Windows

8x8 issues softphone licenses to Virtual Contact Center customers allowing them to manage all contact center communication from the desktop replacing or complementing a hard phone.

CounterPath eyeBeam 1.5 for Windows is a softphone application that enables you to manage Virtual Contact Center VoIP calls from your desktop replacing or complementing your hard phone. The configuration procedure for eyeBeam discussed here applies to Windows users only. For a Mac and Windows compatible softphone application, please consider Bria.

Note: If you have a previous version of eyeBeam installed on your system, you need to uninstall the previous version before proceeding with the new version.

Configuring and testing eyeBeam phone is a three step process:

  1. Step One: Download the eyeBeam software.
  2. Step Two: Configure the eyeBeam phone.
  3. Step Three: Verify the eyeBeam phone works with Virtual Contact Center.

Product Discontinuation

Effective June 2012, 8x8 stopped issuing eyeBeam licenses to Virtual Contact Center customers owing to product discontinuation by CounterPath. CounterPath replaces eyeBeam for Windows with Bria for Windows. For all softphone orders, 8x8 currently issues licenses of Bria for Windows and Bria for Mac.

 


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