Configuring the Bria softphone involves:
To add a new SIP Account to Bria:
Domain: can be any name but 8x8 recommends using your company’s domain. Your company’s domain can be found in your email address. The domain is everything to the right of the “@” sign.
For example, if your email address is [email protected], your domain is acme.com
Note: Your User Name combined with the Domain Name creates a unique SIP Phone URI. This unique URI is used to register your eyeBeam with The Virtual Contact Center. For example, if your User Name is jdoe and Domain is acme.com, your SIP Phone URI in the Agent profile should be [email protected] Please note the value is case sensitive.
Proxy, Address: Select Proxy and then enter the Address URI based on your platform. For example, if your tenant is based in US (NA1-NA4) platform, enter vcc-sip-us1.8x8.com. To fetch the correct SIP Proxy URI for your platform, refer to .
Note: Do not add or remove any information in Password, Authorization Name, and Dial plan fields.
Click OK to save the account settings.
Note: The new account is now chosen as the default account for your Bria.
To select audio codecs for your Bria:
Click Codecs tab in the Preferences window.
The Codecs information is displayed
To set the DTMF settings:
To customize the Bria display options:
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