Configuring for Virtual Contact Center in Mac

CounterPath is a softphone application that enables you to manage your Virtual Contact Center VOIP calls easily from your desktop replacing or complementing your hard phone.

The configuration procedure in this document applies to Bria users for Mac only. Windows users of the Virtual Contact Center are issued licenses to CounterPath Bria for Windows.

For instructions on configuring Bria for Windows, refer to Configuring Bria for Virtual Contact Center in Windows.

Configuring and testing Bria is a three-step process:

  1. Step One: Download the Bria software.
  2. Step Two: Configure the Bria softphone.
  3. Step Three: Verify the Bria softphone works with the Virtual Contact Center.

 


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