Configure Bria 4 for 8x8 Contact Center on Mac

8x8 issues softphone licenses to 8x8 Contact Center customers, allowing them to manage all contact center communications from the desktop. CounterPath Bria 4 is a softphone application that enables you to easily manage 8x8 Contact Center VoIP calls from your desktop, replacing or complementing your hard phone.

The configuration procedure in this document applies to Bria users for Mac only. Windows users of 8x8 Contact Center are issued licenses to CounterPath Bria for Windows.

For details on Bria for Windows, see our guide on configuring Bria for 8x8 Contact Center on Windows.

Configuring and testing Bria is a three-step process:

  1. Step One: Download the Bria software.
  2. Step Two: Configure the Bria softphone.
  3. Step Three: Verify the Bria softphone works with 8x8 Contact Center.